Upon receiving payment for in stock goods, shipments will typically be processed and despatched within 2 business day. If there are any unforeseen delays to our preparation of your package, we will contact you via email. All packages are dispatched via Australia Post eParcel (excludes bulky items), with shipping to metropolitan areas within Australia generally taking between 3 – 7 business days. The option of ‘Express Post’ at checkout will offer an expedited delivery timeframe, however this does not guarantee ‘Next Day’ delivery. If you have not received your package within 7 business days, please contact us.
At AutoInstruct we accept product returns depending on the circumstances. Please see our detailed returns policy below for more information.
Change of Mind Returns:
In the event you wish to return a product due to a change of mind, it can be done so within 14 days of purchase. The product must be unopened and in the original packaging. Please contact us for a return address. Refunds do not include any shipping and handling charges outlined on your invoice. In situations where no shipping fee was charged (Free shipping), or products were returned in a non-original state (Including opened or installed products), a 10 – 50% restocking fee will apply at our discretion. Shipping charges for all returns must be paid for and insured by you. AutoInstruct will not be held responsible for any items lost or damaged in transit.
Fit For Purpose:
All products sold by AutoInstruct are fit for purpose as outlined by the product description. We do not guarantee any product sold to be compatible with your vehicle. Our products will always do the job they were designed for, however this may not be fit for purpose for your needs. Refunds will not be granted on the basis of incompatibility.
In circumstances where you consider a product to be defective, immediately cease using the product and contact us as soon as possible with details of the defect. We will work with you to determine a suitable resolution. If required, you may need to return the product to AutoInstruct. Shipping charges for all returns must be paid for and insured by you. You are responsible for any loss or damage to products during shipment. At the discretion of AutoInstruct, we will send you a replacement or issue a refund. Refunds do not include any shipping and handling charges outlined on your original invoice. Warranty from defects and failure is non-transferrable, AutoInstruct will only honour warranties with the original purchaser of the item.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.